At Bona Australia, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, we offer a straightforward refund and return policy.
1. Return Period
You have 30 days from the date of delivery to return any product that is unused and in its original packaging.
2. Return Process
To initiate a return, please contact our customer service team at oscarbona121@gmail.com to obtain a Return Authorization Number (RAN). Include your order number and the reason for the return.
3. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain amount of days.
4. Non-Returnable Items
Some items are non-returnable, including customized products and items marked as final sale. Please check the product description for details.
5. Shipping Costs
Shipping costs for returns are the responsibility of the customer unless the return is due to a defective or incorrect item. In such cases, we will cover the return shipping costs.
6. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired product.
7. Contact Us
If you have any questions regarding our Refund and Return Policy, please contact us at oscarbona121@gmail.com
