Customer Service Agreement

This Customer Service Agreement (hereinafter referred to as “Agreement”) applies to all inquiries, purchases, after-sales support, and related services conducted through this website.

 1. Service Commitment

We are committed to providing professional, efficient, and honest customer service to ensure a smooth experience throughout product selection, usage, and after-sales processes.

2. Service Hours

Customer service is available from Monday to Friday (excluding public holidays) between 9:00 AM and 6:00 PM (Beijing Time).

3. Scope of Services

We provide the following services:
– Product consultation and selection advice
– Order status inquiries and updates
– Shipping and delivery tracking support
– After-sales service (returns, exchanges, complaints)
– Coordination for custom product requirements
– Technical documentation and user guide support

 4. Customer Responsibilities

Customers shall provide accurate contact details and order information, communicate respectfully, and cooperate with our staff to ensure efficient support.

 5. Response Time

We aim to respond to inquiries or service requests within 1–2 business days. For complex issues or those requiring internal coordination, additional time may be required.

 6. Feedback & Complaints

If you have any feedback or complaints about our service, please contact us via our official channels. We will address and resolve the matter as efficiently as possible.

 7. Updates to This Agreement

We reserve the right to modify this Agreement at any time without prior notice. Any changes will be published promptly on our website.

 8. Contact Us

If you need customer support or have any service-related questions, please contact us via the following methods:
– Email: oscarbona121@gmail.com
– Phone: +86-139-2548-3526（China）