Refund and Return Policy

Thank you for purchasing our products! We are committed to providing you with high-quality building materials and a satisfactory customer service experience. If you are not satisfied with your purchase, you may request a return or refund in accordance with the following policy.

1. Scope of Application

This Returns and Refunds Policy applies to all products sold on this website purchased through this website from China and shipped to Australia.

2. Return Conditions

You may request a return within 14 days from the date of receipt, subject to the following conditions:

  1. The product must be unused, uninstalled, and undamaged, and remain in its original packaging;
  2. A valid proof of purchase (such as an order number or invoice) must be provided;
  3. Non-customized products only (customized products, including those with specific sizes, colors, or personalized specifications, are not eligible for return unless there is a quality issue);
  4. The product must be free of any visible human-caused damage or damage unrelated to transportation;
  5. Please contact our customer service via email to obtain return authorizationand the return address before sending any item back.

 

3. Non-Returnable Items

We will not accept returns or refund requests under the following circumstances:

  1. Return requests made after the 14-day window;
  2. Products that have been used, installed, or damaged due to human actions;
  3. Products missing original packaging or accessories;
  4. Customized products unless there is a quality issue;、
  5. Damage caused by force majeure (e.g., natural disasters);
  6. Promotional or clearance products labeled as “non-returnable”or “final sale.”

 

  1. Refund Process

 

  1. Once we receive and inspect the returned item, we will process the refund within 5-7 business days;
  2. Refunds will be issued to the original payment method. Processing time may vary depending on the payment provider;
  3. Shipping Fee Policy:

 

  • If the return is due to a quality issue or shipping damage, return shipping costs will be covered by us;
  • If the return is due to personal reasons(e.g., change of mind, incorrect selection), the return shipping costs shall be borne by the customer;

 

  1. If the returned item does not meet the return conditions upon inspection, we reserve the right to decline the refundand return the product back to you.

 

5. Shipping Damage or Missing Items

If your product arrives damaged or with missing components, please contact us within 48 hours of receipt and provide the following:

  1. Photos of the product and its packaging;
  2. Shipping label and order number;
  3. A brief description of the issue.

 

We will promptly review the situation and offer a replacement, reshipment, or refund based on the circumstances.

 

6. Contact Us

If you have any questions regarding returns or refunds, please contact us via:

Our customer service team will respond within 1-2 business days.

 

Please read this policy carefully before making a purchase. By placing an order, you are deemed to have read, understood, and agreed to all terms and conditions outlined in this Returns & Refunds Policy.